SSL guides & resources
SSL certificate FAQs for Bangladesh
Find answers to common purchasing and setup questions, with links to the detailed guides and current catalogue.
Find your question
Go straight to the part of the purchase you are working on.
Choosing coverage and validation
Start with names and identity requirements.
Which SSL certificate should I choose?
List the exact hostnames first. Compare single-domain, wildcard and multi-domain coverage, then choose the required validation. Compare current certificates.
Does a wildcard cover every subdomain level?
A name such as *.example.com matches portal.example.com, but not login.portal.example.com. Confirm base-domain coverage in the product details.
What is the difference between DV and OV?
DV verifies domain control; OV also verifies organization details. Choose the checks your organization needs. Read the OV guide.
Do I need to buy separate SSL for www?
Check the selected product’s root and www coverage. Do not assume either inclusion or an extra charge without reviewing its published details.
BDT prices and office quotations
Review the full subscription total and the agreed scope.
Where are the current SSL prices in Bangladesh?
Use the certificate catalogue and select an available subscription. Product pages show the actual options and totals; generic guides do not set prices.
What changes the total price?
The selected product, subscription term, quantity and any supported extra names affect the total. Confirm separately agreed services and any applicable charges in your order or quotation.
Can a Bangladesh government office request a formal quotation?
Yes. Share the office name, public website names or specification, quantity, target date and document requirements through the Government Desk.
Does submitting a quotation request mean I have placed an order?
No. It submits your requirements for review. Review the resulting offer and follow the stated acceptance and payment process before the purchase proceeds.
Can I attach tender documents to the initial request?
The initial quotation request accepts text and public links. Describe the specification and ask the team to agree a suitable document-sharing channel.
Setup, replacement and renewal
Keep the commercial plan separate from certificate expiry.
Is installation included with every certificate?
The product price does not establish an unlimited service commitment. Confirm installation, monitoring or ongoing support and any charges in the agreed offer.
Should I send my private key to the sales team?
No. Keep it protected with your authorized administrator. Share the CSR through the order process and follow the agreed setup instructions.
Does issuing a certificate automatically enable HTTPS?
No. Install it on the appropriate endpoint and verify the live connection. See installation guidance.
Is renewal the same as reissue?
A reissue or replacement can use remaining plan coverage where the product permits it. Renewal extends or starts a new commercial period. Confirm the current order entitlement and install the resulting certificate.
Are renewals or monitoring automatic?
Only rely on services explicitly confirmed for your order. Keep an accountable owner for expiry checks and deployment; see renewal planning.
Orders, supplier identity and policies
Use your order record and the applicable terms for purchase-specific decisions.
Who operates SSLS Bangladesh, and who issues the certificate?
SSLS Bangladesh is operated by The Hire Excellency. The certificate authority identified for the selected product issues the certificate; SSLS is the supplier and support contact.
Why can an order remain pending after payment?
Payment review, CA validation and certificate issuance are separate stages. Review the current order status and respond to the required validation instructions; payment cannot bypass CA checks.
Can I request a refund or cancellation?
Review the Refund & Cancellation Policy and contact the team with your order reference. Eligibility depends on the applicable terms, fulfillment status and circumstances; an enquiry is not an approval.
Which terms should I review before purchase?
Read the Terms & Conditions, Payment & Billing Policy and Digital Delivery Policy, together with the selected product and quotation terms.
Still deciding what your office needs?
Share the public domain names, purchasing requirements and the help needed. We can review the specification and prepare the appropriate next step.
Request a quotation Common questions
Where can I find the beginner’s guide?
Read “Understanding SSL / TLS” for the terminology, then “How to get an SSL certificate” for the practical purchase checklist.
Where should I report an HTTPS warning?
Read the troubleshooting guide, record the exact warning and public URL, and use your account for an existing order. Do not send passwords or private keys.
Can these FAQs override my product or quotation terms?
No. The published product facts, current order and agreed offer determine your coverage, commercial terms and service scope.
Is every reissue free?
Eligibility and any charge depend on the product entitlement and issuer policy. Confirm the terms for the specific order; do not assume that changing coverage or product is included.