Existing orders and requests
Sign in to view the orders, quotations and service requests available to your account.
Open My Account Company & support
Contact & support for SSLS Bangladesh
Find the right next step for a new purchase, an existing order or a certificate issue.
Reach our Bangladesh team
Call +880 1723 022 773 or email support@ssls.com.bd.
Office: Flat 601 (6th Floor), Concord Tower, Bangla Motor, Dhaka-1000, Bangladesh. Contact the team before arranging a visit.
New purchasing requirements
Share the product or public specification, quantities, required documents and target date.
Request a quotation Help us understand your request
Include the details for the type of help you need.
Product selection
List your website names, coverage and organization-validation requirements.
Compare certificate options 
Installation or a browser warning
Share the public hostname, platform, exact error and recent changes. Keep account and payment information out of screenshots.
Prepare troubleshooting details 
Renewal or replacement
Include the current expiry date, domains and order reference. Allow time for validation and installation.
Plan your next certificate Billing, privacy and security
Use the relevant policy to prepare a request for review.
Payment or billing
Provide the order, invoice or payment reference and explain the mismatch or question.
Read payment guidance 
Personal information
Request access, correction or deletion using the process described in our data policy.
Read the data policy 
Security or formal review
Report suspected compromise using Security Reporting. For an unresolved order or service concern, use the complaints process.
Read security reporting Agree the support scope
Installation, monitoring and ongoing assistance follow the scope agreed for your order. Tell the team if a live service is affected.
Keep passwords, private keys, recovery codes and one-time codes out of initial messages. Agree an appropriate access method if a task requires it.
Need a formal review?
Explain the outcome you are asking us to review and include the relevant references.
Read the complaints process 
Government office purchasing
Bring the office name, specification and procurement document requirements.
Visit Government Desk Common questions
What should I include in a support request?
Include your order reference when available, a short description, the public hostname or product and relevant dates. For a technical issue, add the platform, visible error and recent changes.
Can I view my existing order online?
Sign in to My Account to view records available to that account. If an expected record is missing, contact the team with the order reference.
Should I email a private key or password?
No. Keep private keys, passwords and one-time codes out of initial messages. Agree an appropriate method and scope if controlled access is needed.
How is support scope confirmed?
Check the product, quotation or service agreement for included assistance. Confirm installation, ongoing support and any response expectations with the team.