Data Protection, Retention & Deletion Policy

Requests and identity checks

Contact support from your account’s contact channel to request access, correction or deletion. Tell us which information or order the request concerns. We verify authority before disclosing or changing another person’s or organisation’s information.

Records that may need to remain

Order, invoice, payment, security and dispute records may be needed for outstanding services, accounting, fraud prevention or applicable obligations. A deletion request is reviewed against those needs rather than automatically erasing all commercial history. We will explain relevant limits when responding.

Archiving hides eligible records from the default account list; it is not deletion, cancellation, refund or certificate revocation. Public certificate records maintained by issuers and transparency logs are outside the SSLS account archive.

Share only what is needed

Use the provided private upload route for payment or quotation documents. Avoid unrelated personal information. Never include passwords, OTPs, private keys or full card credentials in documents or routine support messages. Report suspected unintended disclosure promptly.