Ask for review of an order, payment, service or support outcome.
Raise your concern
Send your order or quotation reference, a description of the issue, relevant dates and the outcome you are seeking through the order’s help section or our support email. For payment concerns include the transaction reference. Do not send card credentials, passwords or private keys.
Review and escalation
We review the relevant order, payment, supplier or service records and may ask for further evidence. If you disagree with a response, ask for a further review and identify the unresolved points. Refund and cancellation requests follow the separate policy and are not automatically approved by opening a complaint.
Our support process does not remove any applicable right to approach a payment provider, competent authority or other available dispute-resolution channel.
Contact SSLS Bangladesh
Operated by The Hire Excellency
Flat 601 (6th Floor), Concord Tower, Bangla Motor, Dhaka-1000, Bangladeshsupport@ssls.com.bd
+880 1723 022 773
For an existing purchase, include your order or quotation reference.